FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page where you will enter your shipping and payment information. After reviewing your order, click on the "Place Order" button to complete your purchase.

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payments.

3. How long will it take to receive my order?

Delivery times may vary depending on your location and the shipping method chosen. Typically, orders are processed and shipped within 5-10 business days. You can find more specific information about estimated delivery times during the checkout process.

4. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service within 14 days of receiving your items. We will provide instructions on how to return the product and issue a refund or exchange, subject to our return policy.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if your country is eligible for delivery.

7. How can I contact customer service?

You can reach our customer service team by emailing us at support@thehorizondepartment.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

8. Are my personal and payment details secure?

We take the security of your personal and payment information very seriously. We use industry-standard SSL encryption to protect your data during transmission. Additionally, we do not store any payment information on our servers.

9. Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions. To stay updated on our latest deals, sign up for our newsletter or follow us on social media.

10. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service support@thehorizondepartment.com as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

If you have any other questions or need further assistance, please do not hesitate to reach out to our customer service team. We are here to help!